Exchanges and Returns
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Not satisfied? We'll give you your money back!
We always want satisfied customers in our store. We want the products to cause a general stir of happiness when they arrive at your home so that you come back again and again.
If for any reason you are disappointed with your purchase, we will do our best to resolve your problem, following a few simple rules for exchanges, returns and refunds.
Repentance and withdrawal:
In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition but does not please the customer, the customer will have a period of 7 (seven) days from the date of receipt of the goods to make the return request by telephone or e-mail.
How to proceed in the event of a return or exchange due to regret:
Contact support via e-mail.
Send the product by post, postage paid by the customer, to the sender's address. Important: the product must be in its original packaging, with no signs of use, without breaking the seal, if any, accompanied by all the accessories it has.
Upon receipt of the product and confirmation of the above conditions, you can choose to:
- Receipt of a store credit for the total amount paid, which can be used to purchase another product immediately, or in a future purchase, valid for 6 months.
- Refund of the value of the product, by the same means of payment used at the time of purchase.
*If the order has already been shipped and cancellation is requested, the customer must wait for the product to arrive, send it to the address indicated by the company and the amount paid will be refunded.
* The store disclaims any obligation to exchange any product whose defect has been caused by misuse, or to respond to requests outside the time limits mentioned.
We provide the measurements of our products in centimeters so that there is no mistake when choosing a size. According to the Consumer Protection Code - Article 18, there is no legal obligation for the shopkeeper to make exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the Consumer Protection Code is to make exchanges only in the case of defective products.
Other occurrences:
All the occurrences described above, and any others that may be identified, must be communicated to the store by telephone or e-mail.
Products returned without this communication, after the deadline or without accompanying items/accessories may be sent back without prior consultation.
In addition to the above, if any of the following occur, receipt of the product must be refused.
- Opened or damaged packaging;
- Faulty product;
- Product not in accordance with order;
- Lack of accessories.
If you still receive the product, please contact store support within 72 hours of receipt. We hope we have answered your questions!